Children's Home Hub Consultant Standard
Consultants listed on the register agree to this Standard. It sets out the conduct and practices we expect.
Accurate claims
Consultants must not misrepresent their qualifications, experience, previous roles, registration outcomes, relationship with Ofsted or client work.
No guaranteed outcomes
Consultants must not claim they can guarantee Ofsted registration, registration timescales, inspection grades, planning approval, successful recruitment or other outcomes outside their control.
Clear scope of work
Clients should be told what is included, what is excluded, who is doing the work, expected timescales where appropriate and what information the client must provide.
Clear pricing
Fees should be explained before work begins. Unexpected additional costs should not be added without agreement.
Conflicts and commissions
Consultants must disclose relevant referral commissions, supplier relationships, commercial interests and conflicts of interest.
Regulatory advice
Consultants should take reasonable steps to keep regulatory advice current. They should distinguish between regulation, statutory guidance, Ofsted expectations, professional opinion and practical advice.
Confidentiality
Consultants must handle confidential information appropriately. The CHH platform does not encourage client or child information to be entered unnecessarily.
Complaints
Consultants listed on the register must cooperate with the CHH complaints and review process where a complaint relates to the accuracy of profile information, claims made through the register or conduct covered by this Standard. CHH is not acting as a statutory regulator or an alternative to legal proceedings.